FAQ

FAQ

All of your questions to renting silent disco headphones for your private party, conference or event answered.
Where are you guys located?2023-01-10T16:43:09-05:00

We ship from Las Vegas NV, Austin TX, Rockaway NJ and Vancouver Canada.

Can we pick up the equipment?2023-01-10T16:46:04-05:00

Yes, you can pick it up from one of the primary offices in Las Vegas NV, Austin TX, or Rockaway NJ

What discounts do you offer?2023-01-10T16:26:49-05:00

We offer discounts for non-profit, tax exempt, schools, veterans and churches.

What do we need to provide to get those discounts?2020-06-15T18:17:55-04:00

For non-profits you will need to provide a 501c3 form and any appropriate tax forms for schools and churches. For veterans we will need your ID Card or DOD form.

Why should we go with you over another company?2023-05-25T12:05:06-04:00

We pride ourselves on quality, transparency and responsiveness, offering 24/7 hour support. You can read more here about why you should work with us.

We’ve had over one hundred 5 star reviews for the past 8 years. You can also see the companies we have worked with here. 

What kind of music do you provide with the mixes?2020-06-15T18:26:28-04:00

We provide clean mixes of Top 40, Hip Hop, and Throwback classics.

How long is each music mix?2020-06-16T16:24:06-04:00

Each mix is 30 minutes long.

Can you download the mixes from your phone?2020-06-15T18:29:36-04:00

Yes, we will provide you with a link once your order is paid in full.

Does your frequency interfere with normal radio frequencies?2020-06-15T18:31:09-04:00

No, they run on 900mh frequency which will not interfere.

What are your frequencies?2023-01-10T16:46:06-05:00

Our party headphones are 923Mhz – 925Mhz and our 10-channel headphones are 920Mhz – 925Mhz.

How do you connect to the transmitter?2023-01-10T16:32:53-05:00

Depending on which equipment you rent, will provide you with RCA-3.5, RCA-RCA or 3.5-3.5mm cables, to be plugged into any sound device.

Do you provide microphones?2023-01-10T16:51:28-05:00

It will depend on the equipment that you rent.

Our 3-channel blue tooth transmitter comes with a lapel microphone. You can see how it works here.

We do rent a professional microphone to work with the 10-channel transmitter, ask your sales rep for the options.

Do you have videos of how it all works?2020-06-16T16:31:41-04:00

We sure do! Check them out HERE.

Do you ship all over the states?2020-06-15T18:38:38-04:00

Yes! We ship worldwide (Shipping fee will apply)

Can you change the colors on the headphones?2020-06-15T18:40:13-04:00

Yes, on the party headphones you will find a switch between red, blue and green. And on the corporate 10-channel headphones, there is a button to switch between 10 different options.

Are the headphones soundproof?2020-06-18T12:56:28-04:00

They are noise cancelling and you can adjust the volume on the headset.

Are the headphones waterproof?2020-06-18T12:58:29-04:00

They are water resistant. We don’t suggest jumping into a pool with them but a little rain sprinkle you will be ok!

How long do the batteries in the headphones last for?2020-06-18T12:56:43-04:00

The headphones arrive with a 12- hour charge.

Are the headphones cleaned and charged upon arrival?2023-05-25T12:06:58-04:00

Yes, we have a very through 5-step cleaning process that our staff follows, when equipment is returned.  At our live events, we provide multi surface wipes that kill 99.9% of germs.

How many days after the event do we have to ship them back?2020-06-18T12:56:54-04:00

You will rent the headphones for a 24 -hour period. Headphones need to be shipped within 2 Business days of the event. We also offer multiple day rentals.

If our event is cancelled what is the refund policy?2020-06-18T12:56:58-04:00

Once the contract is signed we will take a 20% deposit. That deposit is non-refundable.

If we are fully paid but need to reschedule is there a fee?2020-06-18T12:57:04-04:00

We will need your new event date and will update the invoice, there is no fee. If the equipment has been shipped already, you are liable for that shipments rerouting fee.

What are the fees for lost or missing equipment?2023-01-10T16:35:13-05:00

Headphones are $50 each if they are lost or damaged.  Transmitters are $150 each if lost, $100 if they are damaged, a full list can be found on the contract.

Do you provide on-site support?2020-06-18T12:57:14-04:00

Yes! For a fee you can have a Quiet Events manager on-site to troubleshoot and help run the event.

Is there anyone available after hours if I have trouble with my event?2020-06-18T12:57:18-04:00

Yes, please call (800) 833-9281 for 24/7 support.

What’s the difference in your headphone styles?2020-06-18T12:57:23-04:00

You can see options here. They range from 3 channel to 10 channel and also belt clips.

Do we have to pay in full when renting?2023-01-10T16:41:18-05:00

We will take a 20% non-refundable deposit upon receiving the contract and the final payment 10 business days before we send the shipment out.  If the contract is signed within 4 weeks of the event, we take full payment.

When does full payment have to be made?2023-01-10T16:41:49-05:00

This is dependent on when your event is, and when you sign the contract.

If your event is within the next 4 weeks or after contract receipt, we take the full payment upon receipt of the contract.

If your event is more than a month away, we take a 20% deposit, and then final payment 10 business days before we ship the equipment.

How early do we get the equipment when shipped?2023-01-10T16:11:10-05:00

We ship them 10 days before your event. The arrival date will be dependent on your location and weather.