How early do we get the equipment when shipped?
1-3 days before your event.
When does full payment have to be made?
7 days before we ship the equipment to you.
Do we have to pay in full when renting?
We will take a 20% non-refundable deposit upon receiving the contract and the final payment 7 days before we send the shipment out. If the contract is signed within 2 weeks of the event, we take full payment.
What’s the difference in your headphone styles?
You can see options here. They range from 3 channel to 10 channel and also belt clips.
Is there anyone available after hours if I have trouble with my event?
Yes, please call (800) 833-9281 for 24/7 support.
Do you provide on-site support?
Yes! For a fee you can have a Quiet Events manager on-site to troubleshoot and help run the event.
What are the fees for lost or missing equipment?
Headphones are $50 each if they are lost or damaged. Transmitters are $150 each if lost, $100 if they are damaged, a full list can we found on the contract
If we are fully paid but need to reschedule is there a fee?
We will need your new event date and will update the invoice, there is no fee. If the equipment has been shipped already, you are liable for that shipments rerouting fee.