How early do we get the equipment when shipped?
1-3 days before your event.
When does full payment have to be made?
7 days before we ship the equipment to you.
Do we have to pay in full when renting?
We will take a 20% non-refundable deposit upon receiving the contract and the final payment 7 days before we send the shipment out. If the contract is signed within 2 weeks of the event, we take full payment.
What’s the difference in your headphone styles?
You can see options here. They range from 3 channel to 10 channel and also belt clips.
Is there anyone available after hours if I have trouble with my event?
Yes, please call (800) 833-9281 for 24/7 support.
Do you provide on-site support?
Yes! For a fee you can have a Quiet Events manager on-site to troubleshoot and help run the event.
What are the fees for lost or missing equipment?
Headphones are $50 each if they are lost or damaged. Transmitters are $150 each if lost, $100 if they are damaged, a full list can we found on the contract
If we are fully paid but need to reschedule is there a fee?
We will need your new event date and will update the invoice, there is no fee. If the equipment has been shipped already, you are liable for that shipments rerouting fee.
If our event is cancelled what is the refund policy?
Once the contract is signed we will take a 20% deposit. That deposit is non-refundable.