How early do we get the equipment when shipped?
We ship them 10 days before your event. The arrival date will be dependent on your location and weather.
When does full payment have to be made?
This is dependent on when your event is, and when you sign the contract.
If your event is within the next 4 weeks or after contract receipt, we take the full payment upon receipt of the contract.
If your event is more than a month away, we take a 20% deposit, and then final payment 10 business days before we ship the equipment.
Do we have to pay in full when renting?
We will take a 20% non-refundable deposit upon receiving the contract and the final payment 10 business days before we send the shipment out. If the contract is signed within 4 weeks of the event, we take full payment.
What’s the difference in your headphone styles?
You can see options here. They range from 3 channel to 10 channel and also belt clips.
Is there anyone available after hours if I have trouble with my event?
Yes, please call (800) 833-9281 for 24/7 support.
Do you provide on-site support?
Yes! For a fee you can have a Quiet Events manager on-site to troubleshoot and help run the event.
What are the fees for lost or missing equipment?
Headphones are $50 each if they are lost or damaged. Transmitters are $150 each if lost, $100 if they are damaged, a full list can be found on the contract.
If we are fully paid but need to reschedule is there a fee?
We will need your new event date and will update the invoice, there is no fee. If the equipment has been shipped already, you are liable for that shipments rerouting fee.
If our event is cancelled what is the refund policy?
Once the contract is signed we will take a 20% deposit. That deposit is non-refundable.
How many days after the event do we have to ship them back?
You will rent the headphones for a 24 -hour period. Headphones need to be shipped within 2 Business days of the event. We also offer multiple day rentals.